How to Make a Claim
Your claim is our priority we strive to ensure that all valid claims are paid promptly. We encourage our customer to submit all necessary claim documents to us soonest possible to help speed up the claim process.
Step 1:
Check the required documents for your claims & download the relevant form(s)
Hospitalisation Claim
Admission to hospital (Inpatient bill)
Download forms:
Note: Compulsory document for accident within 2 years from policy inception or reinstatement
*Please complete the E-Banking form for us to credit the claims payment into your preferred bank account.
Documents required:
- Original Admission Bill / Invoice
- Original Payment Receipts including deposit receipts (total amount paid must be the same as the Invoice)
Note: Total amount paid must be the same as the Invoice - Copy of Itemised bills with detailed breakdown (required for claims above RM3,500).
- Copy of Lab and Radiology Reports
- Copy of Identify Card (NRIC) or latest passport
- Copy of the referral letter from clinic or hospital (if any)
For Overseas Treatment:-
- Certified true copy of passport indicating Biodata, Dates of Departure and Arrival of the trip
- Copy of referral letter from Hospital in Malaysia
Pre and Post Hospitalization, Outpatient Kidney / Outpatient Cancer Treatment
Download forms:
*Please complete the E-Banking form for us to credit the claims payment into your preferred bank account.
Documents required:
- Original Payment Receipts
- Original Detailed Itemized bill
- Original bill / invoice
- Copy of Lab and Radiology Reports (if any)
Outpatient Emergency Accidental Injury
Note: Mandatory for claim events exceeding RM800. For claim events of RM800 or below, the treating doctor must state the nature of the injury and treatment on the receipt.
Download forms:
Note: Compulsory if the total amount incurred is more than RM150.00 per accident, however the nature of injury and treatment must be indicated on the receipt by the treating doctor
*Please complete the E-Banking form for us to credit the claims payment into your preferred bank account.
Documents required:
- Original bill / invoice and itemized bill for the medical expenses
- Original Payment Receipts
- Copy of radiology reports (if any)
Hospital Benefit (No reimbursement benefit) & Government Cash Hospital Benefit
Download forms:
Outpatient Illness Benefits
Download forms:
Note: Mandatory for claim events exceeding RM800. For claim events of RM800 or below, the treating doctor must state the nature of the illness and treatment on the receipt.
Note: Compulsory document for accident within 2 years from policy inception or reinstatement
*Please complete the E-Banking form for us to credit the claims payment into your preferred bank account.
Documents required:
- Original Receipt and itemized bill for the medical expenses incurred
Accident Indemnity Claim
Download forms:
Note: Mandatory for claim events exceeding RM800. For claim events of RM800 or below, the treating doctor must state the nature of the illness and treatment on the receipt.
Note: Compulsory document for accident within 2 years from policy inception or reinstatement
** Please complete the E-Banking form for us to credit the claims payment into your preferred bank account.
Documents required:
- Copy of medical certificate, discharge note, itemized bill (if any)
- Copy of test report/ result such as X-ray/ MRI/ CT scan etc (if any)
- Copy of Police Report (if any)
- Copy of Identify Card (NRIC) or latest passport
Critical Illness Claim
Download forms:
Total & Permanent Disability (TPD) Claim
Death Claim
Download forms:
*Please complete the E-Banking form for us to credit the claims payment into your preferred bank account.
Documents required:
- Original Policy Contract
- Certified true copy of Death Certificate
- Certified true copy of Claimant's IC/ Passport/ Birth Certificate
- Certified true copy of Insured's IC/ Passport/ Birth Certificate
- Copy of Full Post Mortem Report (for accidental death benefit)
- Copy of Police Report (for accidental death benefit)
- Proof of Claimant's relationship to Deceased
Important Notes
If claim occurs within 2 years from the policy inception or reinstatement date, please provide us with name/ address/ contact number of the Insured's regular attending doctor for our further due diligence. We will appreciate if a copy of appointment card/ outpatient card is provided.
Please complete the claim form by answering all questions and attach relevant documents required above.
All expenses incurred in getting claim documents are to be borne by the Claimant.
Certification of documents can be done by sighting the original documents by the authorised personnel (Manulife's Personnel or Agency Manager)
Step 2:
Complete the required form(s) accurately & get your treating doctor to complete the medical report (if any)
Step 3:
4 options to submit the completed form(s) and supporting documents:
- Submit claims online through claimsimple
- Mail to
Claims Department
Manulife Insurance Berhad
12th Floor, Menara Manulife
6, Jalan Gelenggang, Damansara Heights
50490 Kuala Lumpur
- Submit at your nearest branches
- Submit through your servicing agent
Done!
Your claim will be processed upon receiving your completed documents within 7 to 10 working days.
Other services that we offer
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General Line : (603) 2719 9228 | Customer Careline : 1 300 13 2323
Manulife Insurance Berhad ([Company No. 200801013654] (814942-M) is a member of PIDM.
