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How to Make a Claim

Your claim is our priority- we strive to ensure that all valid claims are paid promptly. We encourage our customer to submit all necessary claim documents to us soonest possible to help speed up the claim process. 

Step 1: 
Check the required documents for your claims & download the relevant form(s)

Admission to hospital (Inpatient bill)

Download forms:

Hospital Claim Form (LF4003)

1. Claimant (Policyholder) to complete Page 1 and 2
2. Attending Physician's Statement, Page 3 and 4

Request for Medical Report & Authorization to Release Information (LF1029)

Note: Compulsory document for accident within 2 years from policy inception or reinstatement

Request E-Banking Form (LF1046)*

*Please complete the E-Banking form for us to credit the claims payment into your preferred bank account.​​

 

Documents required:

  • Original Admission Bill / Invoice (Summary and details itemized)
    Note: Itemized billing is not required for total amount less than RM3,500.00
     
  • Original Payment Receipts (total amount paid must be the same as the Invoice)
    Note: Total amount paid must be the same as the Invoice
     
  • Copy of the referral letter from clinic or hospital (if any)
  • Certified true copy of passport (for overseas treatment)
     

                                                     

Pre and Post Hospitalization

Download forms:

Request E-Banking Form (LF1046)*

*Please complete the E-Banking form for us to credit the claims payment into your preferred bank account.​​

 

Documents required:

  • Original Payment Receipts
  • Original Detailed Itemized bill
     

                                                     

Outpatient Emergency Accidental Injury

Download forms:

Accident Indemnity Claim Form (LF4005)

1. Claimant (Policyholder) to complete Page 1 and 2
2. Attending Physician's Statement, Page 3 and 4
Note: Compulsory if the total amount incurred is more than RM150.00 per accident, however the nature of injury and treatment must be indicated on the receipt by the treating doctor

Request E-Banking Form (LF1046)*

*Please complete the E-Banking form for us to credit the claims payment into your preferred bank account.​​

 

Documents required:

  • Original Payment Receipts and itemized bill for the medical expenses incurred 
     

                                                     

Hospital Benefit (No reimbursement benefit) & Government Cash Hospital Benefit

Download forms:

Hospital Claim Form (LF4003)

1. Claimant (Policyholder) to complete Page 1 and 2
2. Attending Physician's Statement, Page 3 and 4 or Certified true copy of Hospital Discharge Note or Discharge Summary

Request for Medical Report & Authorization to Release Information (LF1029)

Note: Compulsory document for accident within 2 years from policy inception or reinstatement

Request E-Banking Form (LF1046)*

*Please complete the E-Banking form for us to credit the claims payment into your preferred bank account.​​

 

Documents required:

  • Copy of Inpatient Bill 
     

                                                     

Outpatient Benefit

Download forms:

Hospital Claim Form (LF4003)

1. Claimant (Policyholder) to complete Page 1 and 2
2. Attending Physician's Statement, Page 3 and 4 

Request for Medical Report & Authorization to Release Information (LF1029)

Note: Compulsory document for accident within 2 years from policy inception or reinstatement

Request E-Banking Form (LF1046)*

*Please complete the E-Banking form for us to credit the claims payment into your preferred bank account.​​

 

Documents required:

  • Original Receipt and itemized bill for the medical expenses incurred                                 

Download forms:

Accident Indemnity Claim Form (LF4005)

1. Claimant (Policyholder) to complete Page 1 and 2
2. Attending Physician's Statement, Page 3 and 4

Request for Medical Report & Authorization to Release Information (LF1029)

Note: Compulsory document for accident within 2 years from policy inception or reinstatement

Request E-Banking Form (LF1046)*

** Please complete the E-Banking form for us to credit the claims payment into your preferred bank account.​​

 

Documents required:

  • Copy of medical certificate, discharge note, itemized bill (if any)
  • Copy of test report/ result such as X-ray/ MRI/ CT scan etc (if any)
  • Copy of Police Report (if any)                                                                                                                                                                                 

Download forms:

Critical Illness Claimant's Statement* (to be completed by policyholder)

Attending Physician's Statement for the Covered Event* (to be completed by doctor)

Request for Medical Report & Authorization to Release Information (LF1029)

Request E-Banking Form (LF1046)**

*Please contact our Customer Service at 1300-13-2323 or email us at MYLife_CustomerService@manulife.com for us to provide the relevant form.

** Please complete the E-Banking form for us to credit the claims payment into your preferred bank account.​​

 

Documents required:

  • Original Policy Contract
  • Copy of test report/ result such as laboratory result, ECG, X-ray/ MRI/ CT Scan, Biopsy etc. 

Download forms:

Claimant's Statement for Accidental Injury* (to be completed by policyholder)

Attending Physician's Statement for Accidental Injury* (to be completed by doctor)

Request for Medical Report & Authorization to Release Information (LF1029)

Request E-Banking Form (LF1046)**

*Please contact our Customer Service at 1300-13-2323 or email us at MYLife_CustomerService@manulife.com for us to provide the relevant form.

** Please complete the E-Banking form for us to credit the claims payment into your preferred bank account.​​

 

Documents required:

  • Original Policy Contract
  • Copy of test report/ result such as laboratory result, X-ray/ MRI/ CT Scan etc.
  • Copy of Police Report 

Download forms:

TPD Claimant's Statement* (to be completed by policyholder)

TPD Medical Report* (to be completed by doctor)

Request for Medical Report & Authorization to Release Information (LF1029)

Request E-Banking Form (LF1046)**

*Please contact our Customer Service at 1300-13-2323 or email us at MYLife_CustomerService@manulife.com for us to provide the relevant form.

** Please complete the E-Banking form for us to credit the claims payment into your preferred bank account.​​

 

Documents required:

  • Original Policy Contract
  • Copy of test report/ result such as laboratory result, X-ray/ MRI/ CT Scan etc.
  • Copy of Police Report (for accidental benefit)

Download forms:

Claimant's Statement (LF1021)

Death Claim - Physician's Statement (LF1017)

​Note: Compulsory document for death within 2 years from policy inception or reinstatement

Request for Medical Report & Authorization to Release Information (LF1029)

Request E-Banking Form (LF1046)*

*Please complete the E-Banking form for us to credit the claims payment into your preferred bank account.

Documents required:

  • Original Policy Contract
  • Certified true copy of Death Certificate
  • Certified true copy of Claimant's IC/ Passport/ Birth Certificate
  • Certified true copy of Insured's IC/ Passport/ Birth Certificate
  • Copy of Full Post Mortem Report (for accidental death benefit)
  • Copy of Police Report (for accidental death benefit)

Important Notes

  • If claim occurs within 2 years from the policy inception or reinstatement date, please provide us with name/ address/ contact number of the Insured's regular attending doctor for our further due diligence. We will appreciate if a copy of appointment card/ outpatient card is provided.

  • Please complete the claim form by answering all questions and attach relevant documents required above.

  • All expenses incurred in getting claim documents are to be borne by the Claimant.

  • Certification of documents can be done by sighting the original documents by the authorised personnel (Manulife's Personnel or Agency Manager)


Step 2:
Complete the required form(s) accurately & get your treating doctor to complete the medical report (if any)


Step 3:
3 options to submit the completed form(s) and supporting documents:

  • Mail to
    Claims Department
    Manulife Insurance Berhad
    12th Floor, Menara Manulife
    6, Jalan Gelenggang, Damansara Heights
    50490 Kuala Lumpur
  • Submit at your nearest branches
  • Submit through your servicing agent

Done!

Your claim will be processed upon receiving your completed documents within 7 to 10 working days.

Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)

Hotline: 1-300-13-2323 
Email: MYLife_CustomerService@manulife.com

Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)

Important Announcement

Effective from 1 October 2019, Petaling Jaya Regional Support Centre will be relocated to 12th Floor, Menara Manulife, No.6, Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur.

View more
Important Announcement

Effective from 1 October 2019, Petaling Jaya Regional Support Centre will be relocated to 12th Floor, Menara Manulife, No.6, Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur.

View more
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