Manulife Insurance Berhad is a progressive company, not just in the products and services we offer but also in the way we do business. We aspire to be the trusted and most preferred financial service provider in Malaysia by providing caring and professional financial services to fulfil people’s dreams.
Looking after our customers’ interest is our priority, that is why we always strive to deliver the best service to you.
There are five (5) pillars of services standards under the Customer Service Charter.
Note: Handling of customer information is governed by Bank Negara Malaysia’s Policy Document on Management of Customer Information and Permitted Disclosures and insurers shall operate accordingly.
2. We commit to ensure that customers are provided with fair terms
3. We commit to ensure that customers are provided with clear, relevant and timely information on financial services and products
4. We commit to ensure that our staff, representatives and agents exercise due care, skill and diligence when dealing with customers