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Complaint Handling Unit

The Company Customer Complaint Handling Unit is responsible for handling all customers' complaints in accordance with the Company's policies and guidelines.


This Unit is headed by the Head of Customer Service Department at Head Office.

How to contact us ?  

Our Customer Complaint Unit at Head Office can be contacted:


By Phone            

Customer Service Help Line - 03-2719 9112

Manulife's General Line - 03-2719 9228

Customer Care Line - 1-300-13-2323

By Mail

Manulife Insurance Berhad

Customer Complaint Unit

12th floor, Menara Manulife

6, Jalan Gelenggang, Damansara Heights

50490 Kuala Lumpur

By Email              


In Person

If you prefer to visit us, please call our Customer Service Help Lines to make an appointment to ensure that appropriate staff is available to handle your complaint.

Regional Support Centre

Please refer to the address and telephone numbers listed under Customer Service - Contact Us


Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)

Careline: 1-300-13-2323 



Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)