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Complaint Handling Unit

The Company Customer Complaint Handling Unit is responsible for handling all customers' complaints in accordance with the Company's policies and guidelines.

 

This Unit is headed by the Head of Customer Service Department at Head Office.

How to contact us ?  

Our Customer Complaint Unit at Head Office can be contacted:

Method               

By Phone            

Customer Service Help Line - 03-2719 9112

Manulife's General Line - 03-2719 9228

Customer Care Line - 1-300-13-2323
 

By Mail

Manulife Insurance Berhad

Customer Complaint Unit

12th floor, Menara Manulife

6, Jalan Gelenggang, Damansara Heights

50490 Kuala Lumpur

By Email              

MYLife_CustomerService@manulife.com

In Person

If you prefer to visit us, please call our Customer Service Help Lines to make an appointment to ensure that appropriate staff is available to handle your complaint.


Regional Support Centre

Please refer to the address and telephone numbers listed under Customer Service - Contact Us

 

Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)

Hotline: 1-300-13-2323 

Email: MYCARE@manulife.com 

Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)

Investment-Linked Fund update: Discontinuance of Manulife Asian Small Cap Growth Fund and Manulife Emerging Eastern Europe Fund for New Application, Fund Switching, and Change of Fund Allocation.

Dear valued customers, Effective 12 May 2020, Manulife Asian Small Cap Growth Fund and Manulife Emerging Eastern Europe Fund will no longer be available for New Application and for policyholders to switch in (Fund Switching and Change Premium Allocation). Find out more

View more
Important Notice

The current situation will not stop us from supporting you. In view of the Movement Control Order (MCO), you can now email your claims to us!
Here’s how you can do so
https://www.manulife.com.my/en/individual/services/file-a-claim.html
For further enquiries, please email MYLife_CustomerService@manulife.com or call us at 1-300-13-2323. Our customer service team will be pleased to assist you.
We are here for you & with you 

View more
Investment-Linked Fund update: Discontinuance of Manulife Asian Small Cap Growth Fund and Manulife Emerging Eastern Europe Fund for New Application, Fund Switching, and Change of Fund Allocation.

Dear valued customers, Effective 12 May 2020, Manulife Asian Small Cap Growth Fund and Manulife Emerging Eastern Europe Fund will no longer be available for New Application and for policyholders to switch in (Fund Switching and Change Premium Allocation). Find out more

View more
Important Notice

The current situation will not stop us from supporting you. In view of the Movement Control Order (MCO), you can now email your claims to us!
Here’s how you can do so
https://www.manulife.com.my/en/individual/services/file-a-claim.html
For further enquiries, please email MYLife_CustomerService@manulife.com or call us at 1-300-13-2323. Our customer service team will be pleased to assist you.
We are here for you & with you 

View more
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