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Complaint Handling Unit

The Company Customer Complaint Handling Unit is responsible for handling all customers' complaints in accordance with the Company's policies and guidelines.

 

This Unit is headed by the Head of Customer Service Department at Head Office.

How to contact us ?  

Our Customer Complaint Unit at Head Office can be contacted:

Method               

By Phone            

Customer Service Help Line - 03-2719 9112

Manulife's General Line - 03-2719 9228

Customer Care Line - 1-300-13-2323
 

By Mail

Manulife Insurance Berhad

Customer Complaint Unit

12th floor, Menara Manulife

6, Jalan Gelenggang, Damansara Heights

50490 Kuala Lumpur

By Email              

MYLife_CustomerService@manulife.com

In Person

If you prefer to visit us, please call our Customer Service Help Lines to make an appointment to ensure that appropriate staff is available to handle your complaint.


Regional Support Centre

Please refer to the address and telephone numbers listed under Customer Service - Contact Us

 

Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)

Hotline: 1-300-13-2323 
Email: MYLife_CustomerService@manulife.com

Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)

Important Announcement

Effective from 1 October 2019, Petaling Jaya Regional Support Centre will be relocated to 12th Floor, Menara Manulife, No.6, Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur.

View more
Important Announcement

Effective from 1 October 2019, Petaling Jaya Regional Support Centre will be relocated to 12th Floor, Menara Manulife, No.6, Jalan Gelenggang, Damansara Heights, 50490 Kuala Lumpur.

View more
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