Skip to main content
Back

Waiver of 90-day Exclusion for Overseas Medical Treatment Claims

Manulife will waive the 90-day exclusion for overseas medical treatment claims under a medical plan, which exclude any overseas medical treatments if the covered person remains abroad for more than 90 consecutive days. Terms and conditions apply.

This waiver will be given if the covered person can provide satisfactory proof that he/she is not able to return to Malaysia to obtain the required medical treatment due to the travel restrictions imposed by Malaysia or the residing country.  

 

Terms and conditions: 

  • Manulife will only reimburse the eligible expenses covered by the medical plan for Medical Necessary Conditions, based on Reasonable and Customary Charges that is equivalent to treatment received in Malaysia; 
  • The medical plan must be in force at the time of receiving medical treatment;
  • All other terms and conditions of the medical policy will continue to apply; 
  • Any claims payable under this initiative will accumulate to the usage of RM1 million fund pledged for all COVID-19 programmes; and 
  • This waiver will apply retrospectively, starting from the announcement of the Movement Control Order (MCO), 18 March 2020 until 31 December 2020, or exhaustion of the RM1 million fund, whichever is earlier. 

 

How do I file a claim?

Visit How to Make a Claim section in our website for detailed steps.

For any questions, please contact our customer service officers, we will  be happy to assist you.

Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)

Hotline: 1-300-13-2323 

Email: MYCARE@manulife.com 

Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)

Manulife Managed Fund: ENHANCEMENT TO FUND MANDATE

Dear valued customers, Effective 1 January 2021, the fund mandate for Manulife Managed Fund will be enhanced. Find out more

View more
Important Notice

The current situation will not stop us from supporting you. In view of the Movement Control Order (MCO), you can now email your claims to us!
Here’s how you can do so
https://www.manulife.com.my/en/individual/services/file-a-claim.html
For further enquiries, please email MYLife_CustomerService@manulife.com or call us at 1-300-13-2323. Our customer service team will be pleased to assist you.
We are here for you & with you 

View more
Manulife Managed Fund: ENHANCEMENT TO FUND MANDATE

Dear valued customers, Effective 1 January 2021, the fund mandate for Manulife Managed Fund will be enhanced. Find out more

View more
Important Notice

The current situation will not stop us from supporting you. In view of the Movement Control Order (MCO), you can now email your claims to us!
Here’s how you can do so
https://www.manulife.com.my/en/individual/services/file-a-claim.html
For further enquiries, please email MYLife_CustomerService@manulife.com or call us at 1-300-13-2323. Our customer service team will be pleased to assist you.
We are here for you & with you 

View more
Confirm