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Special Financial Assistance Programme

Manulife Insurance Berhad (“Manulife”) will be providing special financial assistance to customers diagnosed with coronavirus disease (COVID-19).  

Details of the programme are as below: 

Programme Period 26 February until 30 June 2020 
Special Financial Assistance

Hospitalisation Income Support

A daily benefit of RM200 will be payable for each day of hospitalisation upon diagnosis of COVID-19 and kept in quarantine at any of the Ministry of Health Malaysia designated hospitals. 

Subject to a maximum of 30 days payout per life. 

Compassionate Benefit

Upon death due to COVID-19, a lump sum of RM10,000 will be paid as compassionate benefit. 

An additional RM5,000 will be payable if the individual is a Medical Staff who works in a registered hospital in Malaysia.

Notes:

  • Hospitalisation Income Support is only applicable to eligible insured of Manulife. 
  • Compassionate Benefit will be offered to eligible insured and his/ her immediate family members (i.e. parents, spouse and children up to age 18).
Eligibility To be eligible for this programme, the insured has to own at least one (1) policy with Manulife, where the policy must be:
  • issued prior to or within the programme period; and
  • stay inforce during the programme period.
Term & Conditions
  • This programme is not applicable to insured who is covered under any complimentary group policies offered by Manulife.
  • This programme will cease at the end of the programme period or when the total payout under this programme reaches RM1 million, whichever is earlier. 
  • Waiting Period: For policies issued/reinstated on or after 26 February 2020, Hospitalisation Income Support will not be payable if the customer’s diagnosis of COVID-19 occurs within 14 days from the date of the policy issuance/reinstatement.  
Exclusions

Benefits under this programme will NOT be payable for: 

  • any sickness, disease or death that is not caused by COVID-19 coronavirus; or
  • any pre-existing conditions that arise from COVID-19 prior to the effective date of the insurance policy.


(Note: This programme is offered at no extra cost and no registration is required. For more information, please refer to the FAQ.)

This financial assistance is on top of the company’s recent announcement on Extension of Medical Coverage for Hospitalisation Treatment related to COVID-19 within Malaysia. If you require more details on the previous announcement, you can refer to the attachment in the download section.

For any questions, please contact our customer service officers, we will  be happy to assist you.

Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)

Hotline: 1-300-13-2323 
Email: MYLife_CustomerService@manulife.com

Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)

Deferment of Premium Payment under Covid-19 Relief Program

In line with the COVID-19 relief measures announced by the Prime Minister, Manulife is introducing a premium payment deferment program to help ease your financial burden during this challenging period. For more information: click here
For enquiries, please call our Customer Care Hotline at 1300-13-2323, or 03-27199112.

View more
Important Notice

The current situation will not stop us from supporting you. In view of the Movement Control Order (MCO), you can now email your claims to us!
Here’s how you can do so
https://www.manulife.com.my/en/individual/services/file-a-claim.html
For further enquiries, please email MYLife_CustomerService@manulife.com or call us at 1-300-13-2323. Our customer service team will be pleased to assist you.
We are here for you & with you 

View more
Deferment of Premium Payment under Covid-19 Relief Program

In line with the COVID-19 relief measures announced by the Prime Minister, Manulife is introducing a premium payment deferment program to help ease your financial burden during this challenging period. For more information: click here
For enquiries, please call our Customer Care Hotline at 1300-13-2323, or 03-27199112.

View more
Important Notice

The current situation will not stop us from supporting you. In view of the Movement Control Order (MCO), you can now email your claims to us!
Here’s how you can do so
https://www.manulife.com.my/en/individual/services/file-a-claim.html
For further enquiries, please email MYLife_CustomerService@manulife.com or call us at 1-300-13-2323. Our customer service team will be pleased to assist you.
We are here for you & with you 

View more
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