Celebrating his 10th anniversary with Manulife Malaysia in 2026, Bala remains dedicated to integrity and financial protection. Committed to empowering others, he onboarded 12 new agents in 2025, with six achieving ManuStar status. Bala views recruitment as a continuous journey, believing every person he meets is a potential partner. By offering realistic business opportunities and refining talent through various training and sales experience, he fosters service-oriented professionals. His mission is to develop dedicated agents who protect more lives while achieving long-term career success and personal growth for themselves and their communities.