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30-Day Waiting Period Waived for All Medical Plans If Hospitalisation Due to COVID-19

Effective 24 March 2020, Manulife will waive the 30-day Waiting Period for all medical plans if the covered person requires hospitalisation to any of the designated hospitals by Kementerian Kesihatan Malaysia due to COVID-19.

Eligibility Period

24 March 2020 to 30 September 2020
Eligibility 

Individual who is covered under a medical plan with Manulife, provided that the medical plan is:

  • issued before or during the eligibility period, where the policy remains inforce during the period; or
  • reinstated before or during the eligibility period, where the policy remains inforce during the period.

Detailed terms and conditions and some FAQs are as follows:

  • Any claims under this benefit will be paid from the RM1 million fund pledged for the Special Financial Assistance Programme for COVID-19.
  • Therefore, the benefit will cease at the end of the eligibility period or when the RM1 million fund has fully depleted.

No, the Waiting Period of any non-medical plans (such as a critical illness plan) will still apply. 

For avoidance of doubt, medical plans under this benefit will exclude:

  • hospitalisation benefit riders that provide daily income based on number of days of hospital admission due to loss of income; and
  • critical illness rider/plan , including Beyond Critical Cover series that provide a lump sum payout based on Admission Events.

Yes, you will still be eligible for the Special Financial Assistance Programme if you meet the criteria of the programme.

Any hospitalisation due to COVID-19 have to be according to the guideline and procedure defined by Kementerian Kesihatan Malaysia. 

Please refer to the official website of Kementerian Kesihatan Malaysia (http://www.moh.gov.my) or their official Facebook account for the list of designated hospitals in handling COVID-19. 

Below are the 24-hour Hotline of Crisis Preparedness and Response Centre (CPRC) for any COVID-19 related enquiries :

03-8881 0200
03-8881 0600
03-8881 0700

You may proceed to file a claim based on the normal procedure for reimbursement of hospitalisation expenses.

For any questions, please contact our customer service officers, we will  be happy to assist you.

Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)

Hotline: 1-300-13-2323 

Email: MYCARE@manulife.com 

Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)

Investment-Linked Fund update: Discontinuance of Manulife Asian Small Cap Growth Fund and Manulife Emerging Eastern Europe Fund for New Application, Fund Switching, and Change of Fund Allocation.

Dear valued customers, Effective 12 May 2020, Manulife Asian Small Cap Growth Fund and Manulife Emerging Eastern Europe Fund will no longer be available for New Application and for policyholders to switch in (Fund Switching and Change Premium Allocation). Find out more

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Important Notice

The current situation will not stop us from supporting you. In view of the Movement Control Order (MCO), you can now email your claims to us!
Here’s how you can do so
https://www.manulife.com.my/en/individual/services/file-a-claim.html
For further enquiries, please email MYLife_CustomerService@manulife.com or call us at 1-300-13-2323. Our customer service team will be pleased to assist you.
We are here for you & with you 

View more
Investment-Linked Fund update: Discontinuance of Manulife Asian Small Cap Growth Fund and Manulife Emerging Eastern Europe Fund for New Application, Fund Switching, and Change of Fund Allocation.

Dear valued customers, Effective 12 May 2020, Manulife Asian Small Cap Growth Fund and Manulife Emerging Eastern Europe Fund will no longer be available for New Application and for policyholders to switch in (Fund Switching and Change Premium Allocation). Find out more

View more
Important Notice

The current situation will not stop us from supporting you. In view of the Movement Control Order (MCO), you can now email your claims to us!
Here’s how you can do so
https://www.manulife.com.my/en/individual/services/file-a-claim.html
For further enquiries, please email MYLife_CustomerService@manulife.com or call us at 1-300-13-2323. Our customer service team will be pleased to assist you.
We are here for you & with you 

View more
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