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Special Flood Relief Assistance for Our Customers

In view of the hardship caused by the recent flood situation to our customers nationwide, here are some relief measures that we have put in place to make our customers’ every day better:


  1. Restructuring of premium paying modes from annual to monthly mode
  2. Grace period for payment of premiums up to a max. of 3 months
  3. Reduction or waiver of interest charges for Policy loan [PL] and Automatic Premium Loan (APL) (waiver of interest is possible on case to case basis, up to a max. of 3 months)
  4. Waiver of administrative charges and cost of reissuing medical card or policy contract due to damage caused by flood
  5.  Waiver of original receipt for medical reimbursement claims (reprint copy of receipt is acceptable for claims processing)


For more information, kindly Contact Us at our Customer Careline 1300 13 2323 or 03 2719 9112, or email us at   


Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)

Careline: 1-300-13-2323 



Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)