Manulife Insurance Berhad (“Manulife”) will be providing financial assistance to customers affected by COVID-19 via SFAP2.0.
Details of SFAP2.0 are as below:
Start : 24 May 2021
End: 30 September 2021 or when the Manulife RM500,000 COVID-19 Relief Fund is fully utilised, whichever is earlier.
COVID-19 Hospitalisation Support
RM200 daily will be payable, up to maximum 14 days per life, if the insured/ covered person is hospitalised and receive treatment as a COVID-19 patient under clinical stage 3, 4 or 5 at any government or private hospitals designated by Ministry of Health of Malaysia (“MOH”) in Malaysia.
RM10,000 will be payable upon death of insured/ covered person that is due to COVID-19.
Benefits under SFAP 2.0 are offered to:
|Term & Conditions||
For COVID-19 Hospitalisation Support:
Prior to any benefit payments, claimant is required to furnish satisfactory proof of claim to Manulife for claim assessment purpose.
The benefits under SFAP2.0 will be paid based on first come first basis until the end of the programme period (i.e. 30 September 2021) or when the RM500,000 COVID-19 Relief Fund is fully utilised.
Manulife reserves the right to change the term and conditions of SFAP2.0 from time to time, should the prevailing conditions and circumstances change.
Benefits under this programme will NOT be payable for:
Here’s some FAQs for more details:
No. SFAP2.0 is a programme aimed to offer additional financial relief to Manulife customer at no extra cost. Any benefit payments from SFAP2.0 will not affect the policy face amount or coverage.
No. Each eligible person, regardless of number of Manulife policies owned, can only claim once from SFAP2.0.
Claimant is required to submit satisfactory proof of claim to Manulife for assessment prior to any benefits is paid.
Manulife will refer to the latest guideline by Ministry of Health Malaysia on the CLINICAL MANAGEMENT OF CONFIRMED COVID-19 CASE in identifying the clinical stage. You may find more info on the COVID-19 related guideline at:
For any questions, please contact our customer service officers, we will be happy to assist you.