Branch Operating Hours Beginning 4 May 2020

For enquiries or servicing, kindly visit your nearest branch, call in to our customer careline at 1 300 13 2323 / 03 2719 9112, or email us at MYCARE@manulife.com. 

Policyholders are highly encouraged to access the eLITE portal for your insurance needs or contact your financial advisors who will be able to provide Non-Face-To-Face service.

NOTE: COVID-19 Precautionary steps as advised by government from time-to-time will be in place for all walk-in visitors. 

Precautionary steps in place for all walk-in visitors: 

• Practice Social Distancing (1 metre distance to be observed while queueing or waiting at the Customer Service area)
• Limited entry per time to reduce overcrowding within branch premises 
• Temperature Scanning before entry (visitors with temperature above 37.5OC or with symptoms of fever, cough, sore throat, shortness of breath will be advised to utilise online submission/payment/ call centre services instead of entering Customer Service area)
• Mandatory usage of face masks at all times and registration of personal details with our personnel 
• Utilisation of hand sanitisers made available before entry and at our counter