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Branch Operating Hours Beginning 4 May 2020

 

All Manulife Insurance Berhad’s branches nationwide will resume operations from 9:00am to 5:30pm (Mondays – Fridays) and our Head Office Customer Service will operate from 8.45am to 5.30pm (Mondays – Fridays). 

For enquiries or servicing, kindly visit your nearest branch, call in to our customer careline at 1 300 13 2323 / 03 2719 9112, or email us at MYCARE@manulife.com. 

Policyholders are highly encouraged to access the eLITE portal for your insurance needs or contact your financial advisors who will be able to provide Non-Face-To-Face service.

NOTE: COVID-19 Precautionary steps as advised by government from time-to-time will be in place for all walk-in visitors. 

Precautionary steps in place for all walk-in visitors: 

  • Practice Social Distancing (1 metre distance to be observed while queueing or waiting at the Customer Service area)
  • Limited entry per time to reduce overcrowding within branch premises 
  • Temperature Scanning before entry (visitors with temperature above 37.5OC or with symptoms of fever, cough, sore throat, shortness of breath will be advised to utilise online submission/payment/ call centre services instead of entering Customer Service area)
  • Mandatory usage of face masks at all times and registration of personal details with our personnel 
  • Utilisation of hand sanitisers made available before entry and at our counter

 

 

Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)

Hotline: 1-300-13-2323 

Email: MYCARE@manulife.com 

Mondays - Fridays, 9:00am - 5.30pm (except Public Holidays)

Manulife Managed Fund: ENHANCEMENT TO FUND MANDATE

Dear valued customers, Effective 1 January 2021, the fund mandate for Manulife Managed Fund will be enhanced. Find out more

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Important Notice

The current situation will not stop us from supporting you. In view of the Movement Control Order (MCO), you can now email your claims to us!
Here’s how you can do so
https://www.manulife.com.my/en/individual/services/file-a-claim.html
For further enquiries, please email MYLife_CustomerService@manulife.com or call us at 1-300-13-2323. Our customer service team will be pleased to assist you.
We are here for you & with you 

View more
Manulife Managed Fund: ENHANCEMENT TO FUND MANDATE

Dear valued customers, Effective 1 January 2021, the fund mandate for Manulife Managed Fund will be enhanced. Find out more

View more
Important Notice

The current situation will not stop us from supporting you. In view of the Movement Control Order (MCO), you can now email your claims to us!
Here’s how you can do so
https://www.manulife.com.my/en/individual/services/file-a-claim.html
For further enquiries, please email MYLife_CustomerService@manulife.com or call us at 1-300-13-2323. Our customer service team will be pleased to assist you.
We are here for you & with you 

View more
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