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Complaint Handling Unit

The Company Customer Complaint Handling Unit is responsible for handling all customers' complaints in accordance with the Company's policies and guidelines.

This Unit is headed by the Head of Customer Service Department at Head Office.

How to contact us ?  
Our Customer Complaint Unit at Head Office can be contacted:

Method Number/Address
By Phone Customer Service Help Line - 03-2719 9112
Manulife's General Line - 03-2719 9228
Customer Care Line - 1-300-13-2323
By Mail Manulife Insurance Berhad
Customer Complaint Unit
12th floor, Menara Manulife
6, Jalan Gelenggang, Damansara Heights
50490 Kuala Lumpur
By Email service@manulife.com.my
In Person If you prefer to visit us, please call our Customer Service Help Lines to make an appointment to ensure that appropriate staff is available to handle your complaint.
Regional Support Centre Please refer to the address and telephone numbers listed under Customer Service - Contact Us