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Customer Service Charter

Manulife Insurance Berhad is a progressive company, not just in the products and services we offer but also in the way we do business. We aspire to be the trusted and most preferred financial service provider in Malaysia by providing caring and professional financial services to fulfil people’s dreams. 

Looking after our customers’ interest is our priority, that is why we always strive to deliver the best service to you.

There are four (4) pillars of services standards under the Customer Service Charter.

Pillar 1: Insurance Made Accessible

Pillar 2: Know Your Customer

Pillar 3: Timely, Transparent & Efficient Service

Pillar 4: Fairly, Timely Transparent Claims Settlement Process